Account & Ordering FAQs

dogIDs Account & Ordering Questions

Which payment methods do you accept?

We accept all major credit cards, including VISA, American Express, Mastercard and Discover. You can also pay through your Paypal or Amazon Checkout accounts. We do not accept money orders or checks.

Will I be charged sales tax?

Each state has different rules regarding if sales tax will be expected on online sales or not. We currently have 7 states that we collect sales tax from: Georgia, Illinois, Michigan, Minnesota, North Carolina, Ohio, and Virginia. Sales tax will be calculated when you reach the checkout. Legislation regarding sales tax laws are constantly changing, so there may be new states added as each state determines their rules.

Is it safe to use my credit card on your site?

Yes, it is safe to use a credit card on our website. We use the third party processor called Braintree to process credit cards and they encrypt all information as it is being processed. This means that no one at dogIDs is able to access your card's information for additional charges. Our site is also PCI compliant, which means that it is tested regularly for vulnerabilities.

Why do you need my phone number and email to place an order?

If we have any questions regarding your order, we will need to have a way to notify you. We will also keep you updated with the status of your order via email notifications. Please make sure to use an active email address and phone number when placing your order. We will only contact you outside of normal order notifications if we have a question that will prevent us from being able to fulfill your order.

How do I remove an item from my shopping cart before checking out?

If you have not started the checkout process yet and are looking at your cart summary, you can either up the quantity of the item you want to remove or you can click the "X" for that product. The cart should update from there. If you have already gone into the checkout process, you will need to use the “Back” arrows on your web browser until you see the cart icon in the top right corner and follow the same process as above.

How do I make a change to my order?

If you haven’t checked out yet, go to your shopping cart and click on the "Change Options" link under the product you need to change. If you have already placed the order or don’t want to go back, you can just email us or call us right after you place the order and we can make the change for you. If the change adjusts your order total, we will need to refund you or charge you for the difference in price.

How do I cancel an order?

To cancel an order, please call or email our customer service team. We will cancel the order within a business day after you contact us and refund your payment for the order.

What if I make a mistake on a personalized item when I place my order?

If the order hasn’t shipped yet, contact us right away! Please contact us within 12 hours of placing your order to make any changes! If it has been more than 12 hours, there may be order change fees.

If you receive an order and you entered the personalization wrong, contact our service team and we can figure out a way to fix it. Generally we can remake the product or part of the product at a discounted price.

Why was my order canceled?

Occasionally, an issue may arise with your order and our team will reach out to you. We will reach out via email and/or phone to resolve the issue. If our staff are not able to make contact with you after 30 days, your order will be canceled and refunded. If your order has already been made, a small restocking fee may be subtracted from the total amount refunded.

How can I track my order status?

If you signed in before placing an order with dogIDs, you can log into your account and then click on "Orders” on the left hand side menu in your account. All of the orders placed within your account will be present. If the order is listed as “Awaiting Fulfillment” it means we are still working on it. If it says “Shipped,” it’s been shipped.

If you checked out as a guest (you weren’t signed in when you placed the order), you will receive email notifications from dogIDs during every step of your order process. Please make sure to check your spam folder, just in case your inbox moves all dogIDs emails there. The emails will come from service@dogids.com. If neither of these methods are your style, you can give us a call and we can check on your order too.

How do I look at my order history?

If you were signed in when you placed your orders, that means you have a dogIDs account. If you have an account, sign in and click on “Orders”. Your order history will be listed there. *Please note, dogIDs changed our backend system for the website in March of 2019, and we were unable to bring over all of the order records. We do, however, have access to them internally, so you can contact us if you'd like us to look them up for you.

If you checked out as a guest (weren’t signed in when you placed the order), you will need to email or call our service team and we’d be happy to look up your order history. At that time, we can put your orders into a registered account for you, just ask!

How do I make suggestions to dogIDs for site improvements, product ideas or customer service?

We love getting feedback from customers. Please contact our service department with any suggestions you may have to make our site better.

Do your products ever go on sale?

We take pride in making high quality products that will stand the test of time. Because of this, we don’t heavily discount our products on a regular basis. However, we do have special promotions and deals at least once a month that are publicized through our email list. Signing up for our email list is the best way to stay up to date with the discounts and sales being offered. There is a signup for our email list at the bottom of every webpage.

Do you have a print catalog?

One of our values is innovation, so we’re always improving our product offerings. Because of this, we only showcase our product offering online and do not offer a print catalog. If you do not have access to a computer for ordering purposes, we are happy to take orders over the phone at 800-720-8247.

Where will my order ship from?

About 95% of the products on our website are shipped from our office in Fargo, North Dakota. Most of these are the engraved ID tags and personalized dog collars, leashes. etc. However, we have a lot of other partners all over the United States that ship out the other 5% of products purchased on our website.

Which shipping methods do you use?

Most tags, collars and other smaller items will be shipped using USPS for standard shipping and FedEx, UPS or USPS for expedited methods. Larger items will ship via UPS and FedEx. If you have a shipping method that is required for your address, please specify the requirement in your order notes at checkout. If you require UPS or FedEx for your standard shipment of a small item, our customer service team might have to contact you about additional shipping fees.

What happens if my order gets lost in transit?

If your shipment looks like it may be lost, please reach out to our customer service team so we can try to track it down for you. We guarantee delivery on all shipments. If your order is lost in the mail, we will wait about a week since the last scan to make sure it doesn’t get back on track. If it doesn’t, we will remake and ship out again. However, we won’t know that your package wasn’t received unless you contact us.

Do you ship to Canada?

Yes, we do ship to Canada. You can learn more about shipping to Canada here.

Do you ship internationally?

Yes, we do ship internationally. However, only some of our products are available to international shoppers. Most products that are available for international shipping are smaller, non consumable items like dog tags, collars & leashes. If you are shopping on our site from an international address, there will be a pop-up box that prompts you to determine what country you are shipping to.

Once you do that, you will only be able to purchase items that can be shipped internationally. At checkout, you will be directed to check out with us using our international checkout powered by Zonos.

Please note, Military AE and APO addresses are considered US addresses, so you may check out just like a customer shipping to the United States and choose your military postal code from the "state" dropdown.

How I reset my dogIDs Account password?

Log into your account using your current password. Then click on “Accounting Settings” in the left hand menu to change your password.

How do I review the product I ordered from dogIDs?

In order to ensure that all of our product reviews are verified customers, we will send you a request to review the product after you have had it for a few weeks. We work with a third party review collector called Stamped.io and also with Google Reviews. They will send a dogIDs branded email to you requesting your feedback in a product review about a month after your purchase. If you did not receive a request or can't find it, please contact us and we'll be happy to have it resent.

How do I subscribe to your email list?

You can subscribe to our marketing email newsletter by entering your email at checkout and checking the "sign up for newsletter" box OR by signing up in our email signup that's on the bottom of every webpage. Once signed up for your list, we will send you product announcements, special deals and dog owner tips 1 - 2 times per week. You can unsubscribe at any time.

How do I unsubscribe from your email list?

Every marketing email from dogIDs should have a link that says "Unsubscribe" at the bottom of the email. You can follow that link to get removed from our email list. Additionally, you are welcome to contact campaigns{at}dogids.com and request to be removed from our list.